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Frequently Asked Questions 

What devices can I use to enjoy The Knowledge? 

 You can also read both the weekly and daily editions of The Knowledge at Theknowledge.com, and by downloading the app from the iOS app store. The website can currently be viewed on Google Chrome, Safari, Firefox, and Microsoft Edge. It is supported by most web enabled phones and desktops. Reading The Knowledge app on iPhones requires iOS11 and above.  

Web:

What do I do if I cannot create an account?

Send an email to contactus@theknowledge.co.uk and we will get back to you as soon as possible.

What do I do if I forget my password?

Click “Forgot Password” on the bottom of the sign in page. You should receive a link to reset your password. If you have trouble resetting your password please email contactus@theknowledge.co.uk

App:

The app is asking me to sign in but isn’t accepting my credentials why is this happening?

You need to first create an account on Theknowledge.com before signing in on the app. Please use the same email address and password that you used to create an account to sign into the app.

What do I do if I see an unknown error on the app? 

What do I do if my phone’s storage space is full?   

Try deleting old photos, texts/whatsapps or previously saved documents from your device. If you have multiple devices, try downloading the app on a different device to your day to day phone.  

I can’t find my app on my device anymore 

You may have accidentally deleted the app from your home screen. Simply go into your relevant app store and download the app.  

How do I change the text size on my app 

Go into “Settings”, use your finger to hold and drag the black dot. Holding and dragging to the right will render your text bigger; holding and dragging to the left will render the app text smaller.  

How often is content updated?  

Content on the  “Weekly” tabs on the bottom toolbar will be updated every Friday afternoon and the daily is updated every morning.

Who publishes The Knowledge?  

The Knowledge is published by Jon Connell, founder of The Week.