Frequently Asked Questions
What devices can I use to enjoy The Knowledge?
The Knowledge website can be viewed on most current web and mobile browsers and our app can be downloaded from the App stores for both on IOS and Android Devices. Reading The Knowledge app on iPhones requires iOS11 and above.
Is the Knowledge free?
You can view and read up to 3 articles a month free on the Knowledge website. If you create an account you get an additional three free articles a month and you can also sign up to our daily newsletter.
If you want to continue receiving great content from the Knowledge and staying ahead of the curve, then you can subscribe from as little as £9.99 a month, with the first 3 months free.
How do I create an account?
To create an account. Simply click Login and ‘I don’t have an account’ to register for free account and access up to 6 articles free a month, and to sign up to our daily newsletter.
If for any reason you are unable to create an account, please contact us on firstname.lastname@example.org and we will get back to you as soon as possible.
What payment methods can I use to subscribe?
We accept most major credit and debit cards as payment on the knowledge. At the current time we do not support Paypal or Direct Debit as payment methods.
How can I cancel my subscription?
Simply sign in and go to your account page on theKnowledge.com. Once you are on your subscription page simply click Cancel Subscription. Alternatively contact our customer service team on email@example.com
If you purchased your subscription via Apple or Google App stores, simply go to your device settings to cancel or pause your subscription as you would for any other subscription service.
What do I do if I forget my password?
Click “I forgot my password” on the bottom of the sign in page. You should receive a link to reset your password. If you have trouble resetting your password please email firstname.lastname@example.org
Can I access the app if I have only registered?
You can view up to 6 articles free per month via the website. It is not possible to view any article content in the app until a you have subscribed. After your 6 article limit you can choose to subscribe to continue reading other articles and exclusive content.
The app is asking me to sign in but isn’t accepting my credentials why is this happening?
It is possible to sign into the app in a number of ways depending on your subscription status.
- Create an account on Theknowledge.com and purchase a subscription. Please use the same email address and password that you used to create an account to sign into the app.
- Purchase a subscription directly in the app store and then link your subscription to a new or existing account.
What do I do if I see an unknown error on the app?
- First, check you have enough storage on your device using the instructions below:
- Go to settings on the homepage of your device
- Check “General”
- Click on “ipad/iphone storage”
- Review available space.
- Scroll down to see how much space The Knowledge app is taking up on your phone
- If you have enough storage and are still experiencing issues, contact email@example.com
I can’t find my app on my device anymore
You may have accidentally deleted the app from your home screen. Simply go into your relevant app store and download the app.
How do I change the text size of articles in the app
Go into “Settings”, under the “Text Size” option, use your finger to hold and drag the black dot. Holding and dragging to the right will render your text bigger; holding and dragging to the left will render the text smaller.
How often is content updated?
Content on the “Weekly” tabs on the bottom toolbar will be updated every Friday afternoon and the daily is updated every morning.
Who publishes The Knowledge?
The Knowledge is published by Jon Connell, founder of The Week.