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Effective: 28th June 2021

Terms

Please read these Terms and Conditions (“Terms”) carefully before purchasing a subscription (“Subscription”) or enrolling for any third-party offer. These terms tell you who we are, how we will provide a Subscription to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us. We may make changes to these terms from time to time.

To purchase a Subscription, please visit: theknowledge.com/subscribe

  1. Information about us
    1. This Site is operated by DMGK Limited, a company registered in England under company number 12867899 with a registered office at Northcliffe House, 2 Derry Street, London W8 5TT (“we”, “us”, “our”). Our VAT number is GB 2433571174.
    2. You can contact us here.

  2. Subscriptions and Purchases
    1. We recommend that you read our Frequently Asked Questions (available at https://www.theknowledge.com/faqs/) before purchasing a Subscription and for more details about our Subscriptions services.
    2. The terms and conditions set out in these terms and conditions apply only to Subscriptions taken out directly via our websites: theknowledge.com (the “Sites”).
    3. By placing an order for a Subscription, you warrant that:
      1. you are legally capable of entering into a binding contract; and
      2. you are at least 18 years old.
    4. By submitting your payment and other Subscription details, you are making an offer to us to buy a Subscription. Your offer will only be accepted by us and a contract formed when we have successfully verified your details, at which point we will provide you with access to your Subscription. We reserve the right to reject any offer by you at our discretion, for any or no reason.

  3. Prices and Payment
    1. You agree to pay the price at the rate notified to you at the time you take out your Subscription. We may modify the price of any Subscription, remove and/or offer certain other subscription services from time to time. We will always tell you in advance of any increase in the price of your Subscription and will offer you an opportunity to cancel it if you do not wish to pay the new price. 
    2. When you subscribe you must provide us with complete and accurate payment information. By submitting payment details you promise that you are entitled to purchase a Subscription using those payment details. If we do not receive payment authorisation from the card issuer or bank or any authorisation is subsequently cancelled, we will not accept your order and we may immediately terminate or suspend your access to your Subscription and may in suspicious circumstances, acting at all times reasonably at our sole discretion, contact the card issuer or bank and/or law enforcement authorities or other appropriate third parties.
    3.  In addition to the Subscription payment, you are responsible for paying any internet connection or other telecommunications charges that you may incur by accessing, as may be applicable, the App or using the services available on it. For example, your mobile network operator may charge you for data or roaming services.
    4.  It is always possible that, despite our best efforts, the Subscription prices listed on the Site may be incorrectly priced. If we discover a pricing error, we will inform you of this error and we will give you the option of continuing to purchase the Subscription at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided, we will treat the order as cancelled and notify you by email. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Subscription to you at the incorrect (lower) price.
    5.  If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

  4. Renewals and Cancellations
    1.  After any minimum term or free-trial period specified in the order process, your Subscription will automatically renew monthly and/or quarterly (as applicable), at the rate notified to you at the time you take out your Subscription. We will take payment using the same card or other payment method that you previously used or supplied to us in the order process.
    2.  Cancellation within 14 Days
      1. You may cancel the Subscription at any time in the first 14 days from the date of the start of your Subscription by  accessing theknowledge.com ‘My Account’ and selecting the option to cancel subscription. The date your Subscription starts will be the date we verify your order. 
      2. If you cancel within the first 14 days of your Subscription you will immediately stop receiving the Subscription and will receive a refund for the full amount that you paid for that month.
    3.  Cancellation after 14 Days
      1. After any minimum term specified in the order process that applies to your Subscription, you may cancel your Subscription at any time and cancellation will only take effect at the next payment date. There are no refunds for unused parts of your Subscription if you cancel the Subscription more than 14 days after the start date.
      2. Your Subscription term, your rights to cancel your Subscription and/or your rights to receive a refund may differ if you used (i) a Voucher Code (Voucher Codes may entitle you to special discounts or offers and may mean you have different rights in relation to, for example, cancelling your Subscription, receiving a refund and   minimum Subscription terms) or (ii) a promotional offer or (iii) have purchased the Subscription through Apple iTunes or Google Play. Use of a Voucher Code will not affect your right to cancel within 14 days.
    4.  Cancellation by us
      1. We may end your Subscription at any time by writing to you if: (i) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; (ii) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Subscription; and/or (iii) we have reason to believe you have been acting fraudulently. 
    5.  Cancellation by you if there is a problem with the Subscription Service and Complaints 
      1. We are under a legal duty to supply a Subscription that is in conformity with these Terms. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call Citizens Advice on their Advice line: 03444 111 444.  Nothing in these Terms will affect your legal rights. 
      2. Our aim is to resolve any complaint efficiently and professionally though our Customer Services’ team whose details are above. Because of this we don’t currently subscribe to an alternative dispute resolution (ADR) provider. You may also use the Online Dispute Resolution website managed by the European Commission which helps consumers and traders resolve their disputes out-of-court. Please see their website: https://ec.europa.eu/consumers/odr/main/.

  5. Specifications and Changes to the Subscriptions 
    1.  We may change the Subscriptions or the App: (i) to reflect changes in relevant laws and regulatory requirements; and (ii) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
    2. We may update or require you to update, as applicable, digital content in the App, provided that the digital content shall always match the description that we provided to you before you bought it.

  6.  Data Protection and Privacy
    1. Please see our Privacy and Cookies Policy for information about how we process your personal information (available here).
    2. Third Parties and Data Sharing
    3. To the extent necessary to process your Subscription account (based on your chosen Subscription package) and to effect delivery of the voucher/home delivery voucher booklets, any details you provide to us during the Subscription account set-up process (including but not limited to: your name, address, e-mail address and, telephone number) will be collected by our data processor, Stripe Inc., on our behalf, in order to fulfil your Subscription.

  7. Our Liability
    1.  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2.  We are not responsible if you cannot use the Subscription or App properly or at all because of any event outside our control (e.g. the performance of your or our internet service provider, your browser or the internet).
    3.  The App relies in part on software to work. Software has bugs. Whilst we monitor our services and try to fix bugs promptly, we do not guarantee that the App will be error free, available all the time and/or free from viruses. 
    4.  If defective digital content or the App which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable (i) for damage which you could have avoided by following our advice to apply an update offered to you free of charge or (ii) for any damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
    5.  We are not liable for business losses. We only supply the Subscriptions for domestic and private use. If you use the Subscription for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    6.  Nothing in these Terms affects any liability which we may have for death or personal injury arising from our negligence, fraud or any other liability which cannot be excluded or limited by law. The material contained on the App and the Site is for information purposes only and does not constitute advice.  You should carry out your own check in respect of any information on the App and the Site and use your own judgment before doing or not doing anything on the basis of what you see. The materials on the App and the Site are provided “as is” and we give no warranties of any kind in relation to the materials on the App and the Site.
    7.  We are not liable or responsible for the third-party content on the App or via a digital and/or printed edition which you receive under Subscription. Third party content includes, for example, comments posted by other users and display advertising. Where the Subscription contains links to other sites and resources which are provided by third parties, these links and resources are provided for your information only and you access them at your own risk. We are not liable or responsible for the content of third-party sites or resources.

  8. Intellectual Property and Permitted Use
    1. We are the owner or licensee of all intellectual property rights in the Subscription, the Site and the material published on them. Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.
    2.  You may print and download extracts from the Subscription for personal non-commercial use on the following basis:
      1. no documents or related graphics are modified in any way;
      2. no graphics are used separately from accompanying text; and
      3. no copyright and trade mark notices are removed.
      4. You agree not to use the Subscription for commercial purposes without obtaining our prior written agreement; and shall not copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means any content of the Subscription except as permitted above.

  9. Validity of these Terms
    1. If any part or provision of these Terms is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.

  10. Applicable Law and Jurisdiction
    1. These Terms are governed by English law. The English courts shall have exclusive jurisdiction over any claim brought by you arising from, or related to, use of the App, the Site and these Terms.